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Reporting Hotline

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REPORTING HOTLINE

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Reporting Hotline

In line with our commitment to ethical conduct and a safe, respectful workplace, we have launched a Reporting Hotline. This Hotline provides a secure and confidential way for employees, stakeholders, and the public to report concerns or suspected misconduct. The Hotline is available 24/7 and allows for the reporting of issues related to:

  • Ethical violations
  • Health and safety
  • Harassment or discrimination
  • Conflicts of interest
  • Financial or regulatory misconduct

We use a third-party company to manage our Hotline to ensure that all reports and inquiries remain confidential and anonymous.

VIEW FAQ

Frequently Asked Questions

PTW is committed to providing its employees with an ethical work environment and to operating its business with honesty and integrity. PTW holds all employees to a high standard of behaviour, as outlined in the PTW Code(s) of Conduct. If you are aware of wrongdoing at PTW, you have a responsibility to report it directly to your manager, HR, QHSE or the legal department. However, we understand that there may be situations where you may not be able to speak up directly. In those circumstances, ClearView Connects™ offers you the additional security of being able to report wrongdoing or unethical behaviour anonymously, confidentially, and securely. By making ClearView Connects™ available to its employees, PTW is ensuring that you can speak up with confidence. 

ClearView Connects™ is an ethics reporting/whistleblowing solution, provided by ClearView Strategic Partners Inc., a third-party organization. ClearView Connects™ offers a confidential, secure, and anonymous channel for you to report unethical workplace behaviour to qualified personnel at PTW. ClearView does not review reports submitted into the ClearView Connects™ system – this is the responsibility of authorized individuals at PTW who ensure that reports are addressed and resolved in a fair and timely manner. ClearView is committed to the highest standards of data security and privacy protection. 

Any serious misconduct which can harm PTW and its employees should be reported. The Code(s) of Conduct are a good place to look for guidance on recognizing misconduct and reporting ethical issues. Reportable situations may involve: 

  • Violations of law, regulations, policies, or procedures 
  • Financial reporting issues
  • Health and Safety violations
  • Conflict of interest 
  • Theft 
  • Fraud 
  • Bribery 
  • Product issues 
  • Personnel management 
  • Operational issues 
  • Forced & Child Labour 

You should report your concerns if you have reasonable grounds for your suspicion and you raise it in good faith. Reporting in good faith means you honestly believe something is improper and allowing it to continue could harm PTW, its employes, contractors or stakeholders. 

If you are unsure about a situation, you can also use ClearView Connects™ to ask PTW questions and get advice – anonymously and confidentially. 

If you are reporting a rumor you have heard about some possible improper activity in the workplace, please indicate that this is a rumor, and that you are not sure if it is true. 

You can report in four ways: 

  • Online – go to www.clearviewconnects.com and follow the step by step instructions. 
  • Telephone hotline live operator – Call 1-844-999-7243. The operator will help you submit your report. 
  • QR code – available on the intranet and on all hard copy signage. 
  • Mail – Send a confidential hard copy report to ClearView Connects™, P.O. Box 11017, Toronto, Ontario, Canada, M1E 1N0. 

When you have submitted a report using either the web-based system, QR code or telephone hotline live operator reporting option, you will be given a login ID and password so that you can login again later to check the status of your report. Be sure to keep your login ID and password in a safe place so that you can access the report again. ClearView and PTW do not know your login ID and password and will be unable to retrieve them for you if you forget or lose them. 

Note that login IDs and passwords cannot be provided to you when submitting your report using the telephone hotline voicemail, or hard copy mail reporting options. So, if you would prefer the opportunity to follow-up on the status of your report (which we encourage you to do), please submit your report using the online, QR or telephone hotline live operator reporting options. 

ClearView Connects™ is an ethics reporting/whistleblowing solution that is provided by ClearView Strategic Partners Inc., an independent, third-party organization. ClearView Connects™ offers a confidential, secure and anonymous channel for you to report unethical workplace behaviour to qualified personnel at PTW. 

You can submit a report 4 ways: through a web-based solution, over the phone by speaking to a live operator, using the QR code or by mailing a hard copy report. 

ClearView Connects™ works by collecting your report and providing it to individuals within PTW who are best positioned and qualified to address, manage and resolve it. Reviewers are automatically notified by the system when a report has been submitted. They can log in to view the report and may ask follow-up questions and inform you about how the report is being addressed. You will be given a system-generated login ID and password that will allow you to log back into the system and communicate with the Reviewer or update the report. 

Some features of the system include: 

  • The ability to maintain your anonymity, by simply refraining from including identifiable information with your report 
  • The ability to upload documents and files to your report 
  • Security elements that include robust encryption and Canadian-based servers 

After you have submitted a report, the ClearView Connects™ system will immediately notify the authorized Reviewers designated by PTW that a report has been submitted. The PTW Reviewer is responsible for ensuring that your report will be addressed, investigated, and managed. 

It’s important that you check the status of your report (and you can do so by calling the telephone hotline or logging into the web-based system with your system-generated login ID and password). This is recommended because often Reviewers have additional questions or comments. Your identity remains protected all along the way—unless you choose to reveal it by including identifying information in your report. 

When you use either the web-based system or the telephone hotline live operator, the ClearView Connects™ system assigns you a secure login ID and password for the report that you submitted. You can log into ClearView Connects™ or call the hotline and use your login ID and password to check the status of your report. You don’t have to continue to use the reporting method you originally chose; you can check the status of the report using either method. Since the login ID and password are system-generated, your anonymity is maintained. Unless you give your login and password to someone else (which we encourage you NOT to do), only you and the Reviewers authorized by PTW can see the report in the secure ClearView Connects™ system. 

If you forget or lose your password, you may submit a new report explaining that you have already submitted an earlier report and briefly describe the facts from your original report, and if possible, the date your first report was submitted. Make sure to keep your new login ID and password so that you can access the new report file in the future. 

ClearView is completely independent from PTW, and the ClearView system resides on ClearView’s own, highly secure servers. The ClearView Connects™ encryption and security technology is the best available. In addition, you can help ClearView protect your identity. When making a report, take care not to provide any personal information about yourself that may identify you to others, if you don’t want to be identified. 

Here is how ClearView Connects™ protects your anonymity: 

  • If you use ClearView Connects™ or the QR code online: the session is encrypted, and your IP address is not identified with your report. 
  • If you call the telephone hotline and speak to a live operator: the call is not recorded, nor is caller ID used. The report is transcribed by a trained operator into the ClearView system verbatim (in your exact words, word for word). 
  • If you send a report by mail: handwritten letters will be transcribed and typewritten reports will be scanned and uploaded into the ClearView system, and the original hardcopy will be destroyed. Only authorised ClearView personnel can access the Post Office mailbox. 
  • In all cases, the report data stays on ClearView’s secure servers. 

If you do provide identifying information in your report, PTW’s Reviewers will have access to it. Furthermore, ClearView may be compelled by law to disclose it to legal or regulatory authorities. When you complete a report, be careful not to include any personal details that could identify you, unless you want to be identified. 

PTW has a non-retaliation policy which states that if a report is made in good faith and your identity becomes known, any retaliatory action is strictly prohibited. You may also have legal protection under local laws against retaliation. 

PTW will not to monitor their employees’ access to the ClearView web site. 

If you are concerned about this possibility, you can choose to report from a personal non-company based phone or computer outside the workplace, such as your home computer, at a library, or an internet café, or use the telephone hotline or mail in options. Your session with the ClearView Connects™ server is secured using encryption technology that gives you the best possible protection. 

PTW is, above all, interested in creating an ethical workplace. This means giving employees a safe and secure way to raise issues and providing resources to resolve issues. By engaging ClearView, PTW has made a serious commitment to provide anonymous reporting because PTW recognizes that the information employees can provide may be extremely important in protecting the organization’s reputation and financial well-being, its employees, and all of its stakeholders. Protecting the identity of employees who come forward is a critical part of this process.

Contact Details

  • Reporting by web:
    www.clearviewconnects.com
  • Call 1-844-999-7243 and speak to a ClearView live operator or leave a voicemail message with your report
  • Mail enclosing a confidential hard copy report to ClearView Connects™, P.O. Box 11017, Toronto, Ontario, Canada, M1E 1N0.